So AT&T sent some goofy dweeb in desperate need of a haircut to explain that, yes, AT&T's network does suck, but it's not their fault because who could have possibly forseen 300 percent growth in data traffic year after year, and there's only so much bandwith, and yada yada yada we'll make it better. Some day.
AT&T, let me save you some time. People don't care about bandwidth, or cell towers, or base stations, or whatever. What they do understand is they have slow or worse, non exisistent data service. I get the fact that you can't wave a wand and grow new cell phone towers, or pluck more spectrum out of the sky, or get your lazy employees to update your software to have MMS ready. Yet you still feel compelled to charge users 30 dollars a month when you are clearly not holding up your end of the deal. Look, if you were really serious, you'd drop the price of the data plan to 10 bucks a month. I mean, since it's dial up speed, you should charge dial up rates. Fairs fair.
One more point. To all of those people that think Verizon will come in and end AT&T's exclusive contract next year, I hate to be the bearer of bad news: Not. Going. To. Happen. I know's it been said before, but it bears repeating: Verizon is CDMA, AT&T and the rest of the planet is GSM. Apple will NOT make a CDMA only phone. The only way Verizon gets the iPhone is when the Apple makes the 4G version, which is probably two years away since no one's 4G network will be ready until then. So everybody that's so gung-ho about jumping ship to Verizon needs better get used to waiting. And waiting.